Help Center

How can we help you today?

How do I purchase an item on SaleBay.lk?

Browse ads, select the item you are interested in, and click 'Show Phone Number' or use the 'In-App Chat' to contact the seller directly. We are a classifieds platform, so you negotiate and arrange delivery/meetup directly with the seller.

Do you offer delivery or escrow services?

No, SaleBay.lk is a peer-to-peer classifieds board. We do not handle delivery or secure transactions directly. We highly recommend meeting the seller in person to inspect the item before making any payment.

Is posting an ad free on SaleBay.lk?

Yes! Posting normal ads on SaleBay.lk is completely free and unlimited. You can publish as many standard listings as you like without any cost. We also provide a limited number of free Featured Ads, Top Ads, and Bump Ups to help boost your items, with limits applying only to these promo features.

Why has my ad not been approved yet?

All ads undergo a quick manual review process which typically takes 1 to 4 hours. Ensure your ad conforms to our listing policies (no duplicate postings, real photos, accurate pricing, no prohibited items) to get approved quickly.

How can I spot a scam or fake seller?

Common red flags include: sellers asking for advance deposits/payments before meetup, item prices that are too good to be true, and buyers sending SMS notifications of payment that don't reflect in your account. Always meet in public.

How do I report a suspicious or fraudulent ad?

On every ad detail page, there is a 'Report Ad' button. Click it, select the reason for reporting, and add a brief description of the issue. Our security team will review it and take action within 24 hours.

How do I change my profile details or password?

Log into your account, click on your profile icon in the header, and navigate to 'Profile Settings'. From there, you can update your name, phone number, location, and update your password.

Can I delete my SaleBay.lk account permanently?

Yes, you can request account deletion by contacting support via the About page contact form or sending an email to support@salebay.lk from your registered email address.

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